Purchases on wrong account

I PURCHASED GOODS ON THE WRONG ACCOUNT

Sometimes payments are made to the wrong game profile by mistake. If this happens, there are steps you can take to resolve the issue and ensure your purchase is applied to the correct account. However, note that some games do not support account transfers, so we recommend carefully reviewing your account details before completing a payment.

Steps to take:

1. Act fast
   As soon as you notice the mistake, contact the game’s support team via email, support ticket, or live chat. Provide the team with details about the incorrect transaction, including your receipt number and player ID.
   If you need assistance retrieving your receipt, refer to the article "Where can I find my receipts?" or contact us for help.
   
   
2. Wait for a response
   The game’s support team will review your request. Note that response times may vary depending on their policies and workload.
   
   
3. Follow their guidance
   Once you receive a reply, carefully follow the instructions provided. They may request additional details or specific steps to process the transfer.
   
   

If you need further assistance, feel free to reach out to us by submitting a request at help.appcharge.com.